At mybeli.shop, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day money-back guarantee.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

Certain items cannot be returned, including:

• Perishable goods (such as pet food or treats)
• Personal care items that have been opened
• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your payment provider

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with details and photos of the issue.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

How to Start a Return

To initiate a return, please contact us at:
Email: support@mybeli.shop
Include your order number and reason for return.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card provider (it may take time before your refund is officially posted)
• Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.