At mybeli.shop, we are committed to delivering your pet supplies quickly, safely, and reliably.
Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed or shipped on weekends or public holidays
- During busy periods, processing times may be slightly longer
Shipping Time
Estimated delivery times after dispatch:
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to factors outside our control.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and order size
- We may offer free shipping promotions from time to time
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Delays
While we aim to meet all delivery estimates, delays can occasionally occur due to:
- High demand periods
- Postal or courier issues
- Customs processing for international orders
We appreciate your patience in such situations.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost:
- Contact us within 7 days of delivery (or expected delivery date)
- Provide your order number and, if applicable, photos of the damaged item
We will work quickly to resolve the issue.
International Shipping & Customs
For international orders:
- Customs fees, duties, or taxes may apply depending on your country
- These charges are the responsibility of the customer
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: support@mybeli.shop
